Perspectives on enterprise technology and transformation

What it actually takes to get a single source of truth from your ERP

Most ERP programmes deliver the software and miss the outcome. The difference is rarely the platform — it is data ownership, process discipline, and how migration is sequenced.

Where process automation pays back first

Automation business cases tend to target the most visible manual work. The fastest returns usually sit somewhere less obvious: the handoffs between systems that nobody owns.

Putting AI to work in operations without betting the business on it

The useful question is not which model to adopt. It is which decisions in your operation are made repeatedly, on incomplete information, at meaningful cost.

Managed delivery teams versus direct hiring: how to decide

The choice is usually framed as a cost comparison. The more useful framing is how long you need the capability, and how specialised it is.

Integration debt: the hidden cost of best-of-breed systems

Selecting the best tool for each function is a defensible strategy. It becomes expensive when nobody is accountable for the connections between them.

Running customer engagement as a managed function

Outsourced engagement earned its reputation for a reason. What separates the arrangements that work is instrumentation, integration, and where quality accountability sits.